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Support Channels

Slack Connect

Fastest for most questionsContact dev@blocksorg.com to set up a private Slack connect channel

Email Support

For technical issuesdev@blocks.team

Email Support or Slack Connect

For organization setupdev@blocksorg.comFor workspace creation and enterprise needs

Documentation

Self-service helpComprehensive guides and tutorialsGetting Started

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Organization Workspace Setup

Organization workspaces are created by the Blocks team. Message us in our shared Slack channel or request one with email: Email: dev@blocksorg.com Subject: “Organization Workspace Request” Include in your email: 
Organization Name: [Your organization name]
Team Size: [Expected number of developers]
Use Case: [Brief description of how you'll use Blocks]
Primary Contact: [Name and email for workspace admin]
Preferred Timeline: [When you'd like to start using it]
Learn more: Organization Workspaces

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Integration Support

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GitHub Integration Issues

Common Issues:
  • Repository not accessible
  • PR creation failures
  • Permission errors
  • Webhook configuration
Solutions:
  1. Check GitHub integration docs
  2. Verify GitHub App installation
  3. Check repository permissions
  4. Contact support if issues persist

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Slack Integration Issues

Common Issues:
  • Can’t add Blocks to channels
  • Not receiving responses
  • Permission errors
Solutions:
  1. Check Slack integration docs
  2. Verify Blocks is invited to the channel
  3. Check workspace admin permissions
  4. Contact support if issues persist

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Linear Integration Issues

Common Issues:
  • Can’t connect Linear workspace
  • Issue creation failures
  • Team selection not working
Solutions:
  1. Check Linear integration docs
  2. Verify Linear authorization
  3. Check team configuration
  4. Contact support if issues persist

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Coding Agent Issues

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API Key and Subscription Configuration

If you’re having trouble with API keys or subscriptions:
1

Verify API Key Format

2

Check API Provider Account

3

Verify Credits/Quota

4

Disconnect and Reconnect Subscription

5

Contact Support

If issues persist after checking the above, contact dev@blocks.team with:
  • Which agent you’re configuring
  • Error messages you’re seeing
  • Screenshots from Blocks dashboard

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Feedback and Feature Requests

We welcome all feedback! Here’s where to share it: Feature Requests:
  • Share in private Slack connect channel
  • Or email: dev@blocks.team with subject “Feature Request”
Bug Reports:
  • Share in private Slack connect channel
  • Or email: dev@blocks.team with subject “Bug Report”
General Feedback:

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What We Love to Hear

  • 💡 Ideas for new features
  • 🐛 Bug reports with reproduction steps
  • 💬 Feedback on existing features
  • 📈 Suggestions for improvements
  • 🎉 Success stories and use cases
  • ❓ Questions about our roadmap
For urgent, production-blocking issues, email dev@blocks.team with “[URGENT]” in the subject line and we’ll prioritize your request.

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Self-Service Resources

Before reaching out, check if these resources can help:

Getting Started

Complete setup and onboarding guide

Platform Guides

Agent Documentation

Learn about Claude Code, Codex, and Gemini CLI

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Thank You

We appreciate you using Blocks and taking the time to reach out. Your feedback and questions help us make Blocks better for everyone. Whether you’re reporting a bug, requesting a feature, or just saying hello—we’re here to help! 🚀